Thank you for shopping with VITACARE. Please read this Refund Policy carefully before making a purchase.
By placing an order, you agree to the terms stated below.
1. General Policy
All sales are considered final unless stated otherwise.
VITACARE reserves the right to approve or reject any refund or return request at our sole discretion.
2. Eligibility for Refund or Replacement
Refunds or replacements may only be considered under the following conditions:
- Item received is defective or damaged upon arrival
- Incorrect item was delivered
Requests must be made within 3 days of receiving the product.
Proof is required:
- Clear photos/videos of the item
- Order details
Failure to provide sufficient proof may result in rejection of the request.
3. Non-Refundable Situations
We do not accept refunds or returns for:
- Change of mind
- Dissatisfaction with results
- Allergic reactions or personal sensitivity
- Incorrect usage of product
- Minor packaging defects that do not affect product function
All product outcomes may vary by individual, and no guarantees are provided.
4. Shipping & Delivery Issues
- VITACARE is not responsible for lost, delayed, or damaged parcels once shipped
- Shipping fees are non-refundable
Customers are advised to contact the courier directly for delivery-related issues.
5. Refund Process
If your request is approved:
- Refunds will be processed via the original payment method (if applicable)
- Processing time may vary depending on the payment provider
VITACARE reserves the right to:
- Offer a replacement instead of a refund
- Reject claims that do not meet our policy criteria
6. Order Cancellation
- Orders cannot be cancelled once they have been processed or shipped
- Cancellation requests are subject to approval
7. Return Conditions
If a return is required:
- Items must be unused and in original condition
- Return shipping costs will be borne by the customer
Failure to meet return conditions will result in rejection.
8. Limitation of Liability
To the fullest extent permitted by law:
VITACARE shall not be liable for:
- Any direct or indirect damages arising from product use
- Any dissatisfaction related to product expectations
- Any health-related outcomes
All purchases are made at the customer’s own risk.
9. Policy Changes
VITACARE reserves the right to modify this Refund Policy at any time without prior notice.
10. Contact Us
For any refund or return inquiries, please contact us at: https://getvitacare.com/pages/contact
Closing Statement
By purchasing from VITACARE, you acknowledge and agree to this Refund Policy.