Shipping Policy

Thank you for shopping with VITACARE. This Shipping Policy outlines the terms and conditions related to the delivery of your orders.

By placing an order, you agree to the terms below.

1. Order Processing

  • All orders are processed within 1–3 working days after payment confirmation.
  • Orders are not processed on weekends or public holidays.
  • During peak periods, processing time may be extended without prior notice.

VITACARE reserves the right to delay or cancel any order if necessary.

2. Shipping Coverage

  • We currently ship within Malaysia only (unless stated otherwise).
  • Delivery is handled by third-party courier services.

VITACARE reserves the right to select the courier provider without prior notice.

3. Delivery Timeframe

  • Estimated delivery time: 2–5 working days after shipment.
  • Delivery times are estimates and may vary depending on location and courier performance.

VITACARE shall not be held responsible for:

  • Delivery delays
  • Failed delivery attempts
  • External factors such as weather, courier disruptions, or high-volume periods

4. Shipping Fees

  • Shipping fees will be calculated and displayed at checkout.
  • Free shipping promotions (if any) are subject to specific terms and may be changed at any time without notice.

5. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate shipping details.
  • If an incorrect address is provided:

    VITACARE is not responsible for lost or misdelivered parcels

    Any reshipping costs will be borne by the customer

If delivery fails due to customer unavailability or incorrect details, additional charges may apply.

6. Lost, Damaged, or Delayed Parcels

Once an order is handed over to the courier:

  • The responsibility is transferred to the courier service
  • VITACARE is not liable for:

    Lost parcels
    Damaged items during transit
    Delivery delays


We may assist in filing a claim with the courier, but we do not guarantee resolution or compensation.

7. Order Tracking

  • Tracking details will be provided once the order is shipped.
  • It is the customer’s responsibility to monitor shipment status.

8. Refusal of Delivery

If a customer refuses to accept a parcel:

  • The order may be returned or disposed of by the courier
  • Refunds (if any) are subject to our Refund Policy
  • Shipping charges are non-refundable

9. Force Majeure

VITACARE shall not be held liable for any delay or failure to deliver due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemic-related disruptions
  • Courier service interruptions

10. Changes to Shipping Policy

VITACARE reserves the right to modify this Shipping Policy at any time without prior notice.

11. Contact Us

For any shipping-related inquiries, please contact us via:

👉 https://getvitacare.com/page/contact

Closing Statement

By placing an order with VITACARE, you acknowledge and agree to all shipping terms stated above.